Frequently Asked Questions 

About Cookies

Question: Ingredients: What ingredients are used? Are the cookies made with organic ingredients?

Answer: Egg, All-purpose flour, Cake flour, White sugar, Brown sugar, Baking soda, Cornstarch, Butter.

Question: Allergens: Do the cookies contain nuts, dairy, gluten, or any other common allergens?

Answer: Nuts: Macadamia, Walnut, Pecan, Almond.

Question: Vegan/Gluten-Free Options: Do you have vegan or gluten-free options?

Answer: No.

Question: Calories/Nutritional Info: How many calories are in each cookie? Do you have nutritional information available?

Answer: 400~500 calories per cookie.

Question: Shelf Life: How long do the cookies stay fresh?

Answer: Up to 7 days for the best quality.

Question: Storage Recommendations: How should I store the cookies?

Answer:  Stored in an airtight container at room temperature.

About Cakes

Question: Size and Servings: What sizes are available? How many servings does each size offer?

Answer: 9'' - 12 to 16 servings, depending on the slice size.

Question: Designs and Themes: Can you customize the cake with a specific theme or design?

Answer: Customers can request a specific theme or cake design.

Question: Pricing: How much does the cake cost? Are there additional customization charges?

Answer: The price is based on several factors, including the size, design, ingredients, and location.

Question: Lead Time: How far in advance do I need to place my order?

Answer: For custom cakes, it's best to place order at least 1 to 2 weeks in advance. For large event, basically place order 3 to 6 weeks.

Question: Delivery Options: Do you offer delivery, and if so, what is the cost?

Answer: The cost is based on local deliveries, longer distances, rush deliveries, etc.

Question: Tasting: Can I schedule a cake tasting before making a decision?

Answer: Sure. Customers can offer tasting sessions or sample boxes before placing orders, especially for large events or custom cakes.

Question: Payment Terms: What are the payment terms? Is a deposit required?

Answer: Cash or Card. Customers can be required a deposit of 20% to 50% of the total cake price.

About Delivery:

If you have submitted a request form, we will call you to confirm the order and go through delivery options as soon as possible.